Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Payment
You will receive an order confirmation mail on your registered email address (for registered users) and an instant confirmation message on the website. On the contrary, if you are a guest user, you will only be able to the message on the website upon your order confirmation.
In case you don’t receive a confirmation email, you can check the status of your order by contacting our team.
You will receive regular updates on your registered email address about details relating to your order. If you are unable to access your registered email address, you can track your order status through the ‘My Account’ section on our website.
If you fail to access details through either of the above ways, feel free to contact us directly
No, we regret to inform you that we don’t allow cancellations once the order has been placed.
You will receive a power supply based on your country’s standards.
We deliver miners to over 100 countries worldwide and provide our clients with power supplies based on the country’s standards so that they can start mining quickly without much hassle.
If you order more than 1 miner, you can contact us for special discounts.
No, we accept payments either, though:
- Cryptocurrency
- Credit Card
- SWIFT
Note that Credit card and Swift payment may require a verification to process. In case you have a preferred way of payment except the above two, get in touch with our team, who will help you with your order payment.
You can make payments through any crypto wallet/exchange. It is not mandatory to use the Coinbase wallet to transfer cryptocurrency to our wallet.
We are encountered with a high number of orders each day and thus, we recommend you check the product’s page on our website, which has ‘Available’ products listed with their respective updated prices.
You can also filter the available products through the ‘Available’ products tab on the product page of our website.
If you need to swap an item
Shipping & Warranty
Ideally, the manufacturer’s warranty varies from 180-360 days based on the miner’s make and model.
Yes, the warranty period variates from miner to miner based on the manufacturer.
No, there is no warranty on used miners. However, miners within its warranty period are eligible for claiming its pending warranty.
Yes, the stated prices of a miner on this website are inclusive of shipping costs.
We are partnered with some of the best shipping companies that ship our miners through air cargo. These companies are:
- DHL
- FedEx
- UPS
- TNT
- ARAMEX
We ensure fast shipping of our products i.e. within 48-72 hours.
Yes, we ship to 100+ countries across the globe.
We help you with lower invoicing that will eventually lead you to paying a lower customs duty while importing the miner.